Stuck in a verification loop

Question

Hi guys,

I've tried to access my account (******@hotmail.com) multiple times but I'm not able to. It puts me in a verification loop that I can't get out of. Furthermore, I've gone to the support team in Australia and I've also completed the recovery form multiple times but to no avail. I have some really important documents in my email account and need access to it as soon as possible. Can someone from the support team please help me out? The only two-step authentication factor I have is my old phone number which i do not have accesss to. I can provide all this information to prove its me but sadly, I can't prove it to the checking authority. Please help me out.

Answer 1

Hi Osama. You're free to contact support but I'm afraid they're going to refer you back to the recovery form online, as they also do not have access to your account information.

Kind regards.

Answer 2

Hi Raech, that's great to hear but can you help me contact someone who can help me?

Answer 3

Hi Osama! This is Raech. I'm an Independent Advisor and an Outlook.com user like you. I'm deeply sorry to hear about the issue.

I understand the difficulties of trying to recover an account. Based on what you have described, it looks like you have already gone through the Account Recovery form online, which is currently the only form of recovery available and this is fully automated. Meaning, no support personnel from Microsoft is able to recover or reset the account for you.

Please review the tips provided below when filling up this form. It should help in some way.

https://support.microsoft.com/account-billing/h...

Please do note that this is a public user-to-user community forum. None of us here work for Microsoft and it is beyond our capability to assist directly with account or login-related issues.

Sincerely,
Raech C.