Can't remove Mailboxes from navigation pane

Question

Hello,

I am trying to add a new IMAP account . But it fails to connect although I am 100% sure the settings are correct. I do receive a Test message from Outlook in my Inbox as I can see through the online mailbox. And I now have mailboxes in the navigation pane that I can't remove because there are no associated account.

I have installed the latest 64 bits version of Outlook but it doesn't change anything.

Any ideas on how to remove these "shadow" mailboxes and ultimately how to add the account I need to add?

Thanks

Nic

Answer 1

Hello NicduMdeJ

Hi, I'm Karl and will be happy to help you today.

If you have OST files that do not have an associated email account, that indicates that you have a corrupt Outlook profile.

To check email accounts and data files, from within Outlook, go to

For email accounts

<File> --> <Account Settings> --> <Email> tab

For Data Files

<File> --> <Account Settings> --> <Data Files> tab

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a) - With Outlook closed open the Control Panel <Mail> app

Just in case you need info regarding how to access the Control Panel Mail app, that's described in the following article by Outlook MVP Diane Poremsky

Where is the Control Panel Mail icon?

https://www.slipstick.com/how-to-outlook/where-...

If using Windows 11

How to Open Control Panel in Windows 11

https://www.lifewire.com/open-control-panel-in-...

b) - Select <Show Profile> --> <Add> --> give the new profile a name (no need to remove the existing Outlook profile)

c) - Configure your email account(s)

d) - Set the newly created Outlook profile as the default for the next time Outlook is opened otherwise it'll use the old profile

Required Forum Disclaimer: The above links are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Answer 2

Karl,

Many thanks for your answer. It did help me to resolve my issue of "shadow" mailboxes and it also helped to be able to add the account I was trying to add.

The issue is that when you tried to add an IMAP account through the add account Outlook option, it use by default that no authentication is need for outgoing server (SMTP).

Only using the mail configuration as you indicated above can you see the option for SMTP server.

Many thanks for your help.

Nic