Authenticator app issue logging in.

Question

So I have two personal (not work-related) Outlook emails using the same authenticator app on my phone. Both emails use the same recovery number as it's tied to the same number. I was able to log into email #1 using the authenticator app and approved the login, but email #2 also ask the same thing. I tried logging out of the app and into the other account using the app, but to no prevail. I still have access to email #2 from the app (left it logged in for about 6 months).

I tried logging in with password for email #2 but decided to reset it as I do not remember it. Because of this, it ask me to authenticate with the app as well in ADDITION to providing SMS mobile number, but the app is signed in with email #1.

Obviously, I cannot authenticate using email #2 with the sign in with email #1. Resetting the password for email #2 defeats this purpose. I was told to wait 30 days after providing an alternative email to be given a code. Is there any other way to disable the app from email #2, but leave it on email #1?

Answer 1

Currently, email ******@outlook.com is logged in, while the ******@outlook.com is not. Therefore, if I tried to reset my password for ******@outlook.com, I have to log out ******@outlook.com to receive the code for ******@outlook.com, even if its on the same phone. I cannot add the second email to the authenticator app as I need to reset it.

When trying to reset it, it ask for the authenticator app. I tried resetting the password and provided the correct last 4 digit of my phone number, which gave me my code. But since I enabled 2 different method of authentication, it defeats the purpose as I'm not logged into the app for ******@outlook.com.

Screenshot not needed as it's only a press a number verification method.

Was able to provide a couple screenshot. Here's my problem with email #2.

Because I don't have the second part, I have to do that 30 day wait limit, or brute force the password and remove the app from the email.

Answer 2

I’m sorry to hear that the response didn’t help. Please note that the 30 day wait is mandatory. Is there anything else I can help you with asides bypassing the wait period?

Answer 3

Thanks for response. Unfortunately, there’s no way to bypass the 30 day wait period. You can check if the issue exists after then. If it doesn’t, we can see what the issue is and find a solution then.

Answer 4

Currently, email ******@outlook.com is logged in, while the ******@outlook.com is not. Therefore, if I tried to reset my password for ******@outlook.com, I have to log out ******@outlook.com to receive the code for ******@outlook.com, even if its on the same phone. I cannot add the second email to the authenticator app as I need to reset it.

When trying to reset it, it ask for the authenticator app. I tried resetting the password and provided the correct last 4 digit of my phone number, which gave me my code. But since I enabled 2 different method of authentication, it defeats the purpose as I'm not logged into the app for ******@outlook.com.

Screenshot not needed as it's only a press a number verification method.

Answer 5

Hi Peter,

Thank you for posting on the forum today. I’m Bambi and I will be happy to assist you.

To clarify, you have both emails listed on your authentication app? If yes, I’m not sure it should be any problem. Except you can provide step by step screenshot to better clarify the issue.

I have 5 accounts on my app and I have never had a problem logging it. Please do the steps again and provide screenshots along the way so I can try it on my end and see what the issue is. Kindly blur out your email address or any personal information.

But you also mentioned that you are on the 30 day wait?

I look forward to your response.

Best Regards, Bambi