No Connectivity

Question

I've downloaded the Outlook app on my Android 2 times now and connect get it to connect after I put in my work email address.

It brings be to an error screen seeking connectivity. I am connected and it still doesn't work.

I also tried the QR code but that didn't work either.

Answer 1

I've included the screenshot requested. I have no option to add my account because I can only get to the screen below.

Answer 2

Dear Justin Bratt

Thanks a lot for your feedback!

According to your description, the issue of your concern that your user has got an expected error for the connection about the TLS.

Based on the given error, please be kindly to check with change your network Wifi, mobile hostpost, mobile data.

And please make sure Outlook app and Android device updated with latest version.

Ref: Preparing for TLS 1.2 in Office 365 and Office 365 GCC.

If your problem persists, since the problem is related to the Outlook app, therefore given that your problem involves outlook for mobile, due to the lack of certain authority and knowledge of our forum, we have a professional team responsible for it, so in order to better help you and no longer waste your more time, please ask the team for help, there will be professional engineers to help you, for details, please kindly refer to : Get in-app help for Outlook for iOS and Android

Wish you have a wonderful day and always stay safe!

Sincerely

Kerry Chen | Microsoft Community Moderator

Answer 3

Dear Justin Bratt

Good morning! Thank you for posting to the Microsoft Community. We are happy to help you!

First of all, we apologize for the trouble and inconvenience caused to your work! I already have a general idea of what you mean, but in order to help you better, I still need to gather more information to narrow down the problem

• At first, I want to confirm if you received some error messages and error codes, if so, please kindly try to share screenshots with error messages and error codes to me, thank you.
• If it is convenient, please also try to log in to OWA (Outlook web app) with your account to check if it can be used normally, if so, please use OWA temporarily to maintain your work, thank you.
• If you do not receive an error message or error code, please also kindly share with me a screenshot of the No Connectivity you mentioned, thank you.
• In addition, since you have tried to re-download Outlook App but still do not solve the problem, please kindly try to re-add your account to Outlook App and check the result, please refer to the specific details Set up email in the Outlook for Android app - Microsoft Support

Please trust me to do more research and testing when I receive the above information feedback, thank you.

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator