Using Classic Outlook on Windows for personal email, calendar, and contact management
Dear Maya,
Good day!
Thank you for posting to Microsoft Community. We are happy to help you.
could you please confirm if you have tried using My Templates add-in?
Outlook Settings > Email > Customize actions > add My Templates
It will look like this
Feel free to let me know if you have tried this and how it goes.
Thank you for choosing Microsoft as your partner in business.
Sincerely.
Mac | Microsoft Community Moderator