Outlook close when archiving email

Question

Outlook is archiving email and the computer is left power on for finishing the process.

However, when unlock the computer, it is found that outlook is closed.

Try open outlook, and below message prompted.

something is wrong with one of your data files and outlook needs to close outlook might be able to fix your file. click OK to run the inbox repair tool.

Then outlook inbox repair tool is launched. It is cancelled as it is known that this process need quite a long time.

the outlook is now running in online mode.

What we would like to confirm is

Is it a must to repair the OST?

Lets say if try to open outlook again in cache mode and success, is it tell that the ost is working fine?

And what we more concern is, how to check what is the status of the archive file.

Since there is a pst file created, how can I know the status of the archive action?

Simply say, how can I know if there is any email lost?

And what will be the next step to this issue?

Below the event log about outlook is terminated:

Database corruption was detected and the process was terminated.

Process: "OUTLOOK.EXE" (4b4c.3f58)

Version: 16.0.16529.20100

File: "D:\YolandaFung\O365******@ese.com.hk.ost"

Last: "<unknown>"

Database Version: 36 (3)

Context: 10037001

Details: 

BCRead(@D5CDE6A00): Expected (bid=3EDFCF0,cb=333,cbUncompressed=558,dwCRC=00000000,wSig=C9C3,wType=0002), but read (bid=0,cb=0,cbUncompressed=0,dwCRC=00000000,wSig=0000,wType=0000)

Below the event log follow to the log above

Faulting application name: SearchProtocolHost.exe, version: 7.0.19041.3031, time stamp: 0x905799c9

Faulting module name: MSPST32.DLL, version: 16.0.16529.20124, time stamp: 0x648cfd97

Exception code: 0xc0000005

Fault offset: 0x00000000000132ec

Faulting process id: 0x48fc

Faulting application start time: 0x01d9b3daa43b808b

Faulting application path: C:\Windows\system32\SearchProtocolHost.exe

Faulting module path: C:\Program Files\Microsoft Office\root\Office16\MSPST32.DLL

Report Id: f4267699-e4aa-49fd-8211-81ffdf8d938a

Faulting package full name: 

Faulting package-relative application ID: 

Thank you.

Answer 1

Greetings Ewing Tjong,

Hope you are doing well!

Many thanks for the kind response. We are very glad that you have shared solution information on our forum community, this information will help to more community members. Thank you again to share your valuable experience and solution. If any further support needed, please feel free to contact us again. We will be here to support. Thanks so much for your time.

Your kind cooperation and precious time will be truly appreciated. Have a nice day!

Best regards,

Inema | Microsoft Community Moderator

Answer 2

Dear Inema,

Thank you for your help.

For the archive part, I will do archive again and hope there is no data lost.

For the Outlook crash, to avoid another crash, we choose to reset windows and setup Outlook again.

It is working fine now.

Thank you!

Best regards,

Ewing

Answer 3

Dear Ewing Tjong,

Good day! Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description regarding "Outlook close when archiving email". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

• May I please confirm that you get same situation in both outlook for Desktop and Outlook on Web (https://outlook.office.com)?
• May I please know if you get same situation when try to repair outlook data files with the Inbox Repair tool (SCANPST.EXE)? Repair Outlook Data Files (.pst and .ost)
• May I please confirm that you get same behavior after creating new outlook profile? Create an Outlook profile - Microsoft Support please do not delete old profile to prevent the loss of your data.
• May I please confirm that you get same behavior after changing the following Registry? Outlook something wrong with one of your data files - new profile does - Microsoft Community For more about cached mode kindly refer to Turn on Cached Exchange Mode - Microsoft Support
• Would you mind to kindly provide the screenshot of the outlook version are you using? Kindly go to File-->Office Account
• Would you mind to kindly provide the entire screenshot of the error you are experiencing via private message for further analysis and the privacy of your data? For data security reasons, please provide some above requested information in private message.
  Here is the steps for private message: Click on Account manager-->my profile-->View private message. (See below screenshot)

This requested information will help us to narrow down the scenario and find the right troubleshooting.

We are looking forward to your response! Thanks for your precious time. Have a nice day!

Best regards,

Inema | Microsoft Community Moderator