I have problem adding the email account ..................@me.com to the native outlook email client.

Question

Good morning

I have a problem adding the email account ..............@me.com to the native outlook email client.

It is trying to authenticate with both the password for the mail account and the generated password for the external application.

Please help me to solve this problem.

Yours sincerely

Krzysztof

Answer 1

Hi Krzysztof Mazur1,

Good day.

Thank you for sharing some information with me.

1. As you mentioned "authenticate with both the password for the mail account and the generated password", seems like you have tried with app password which is generating from your IMAP email support provider, if yes, may I please re-confirm if you are creating another app password from your IMAP email account side and using newly created app password, are you getting any difference? If you can confirm this.
2. As per your description "I am using office 365, Outlook native application on my windows PC", could you please share with me what Office version number are you using currently? To provide screenshot of Office version number, here is detailed steps article: About Office: What version of Office am I using? - Microsoft Support
3. Furthermore, when you configure your IMAP email account under Outlook 365 desktop client version on Windows PC, are you getting any error message? if yes, could you please share with me that detailed error screenshot page via private message?

Note: Due to data security reason, please share with me above requested information in private message. I also sent private message.

Here are the steps to open private messages:

To view private messaging options> Login on Microsoft community, use email account which you have posted this thread information under Microsoft community > click your profile picture at the top on the right > select the My Profile option.

I will be waiting for your next update about it in private message for further analysis. Thank you again for your valuable time and kind cooperation.

Sincerely,

Darpan

Answer 2

Thank you for your message.

Please find below the answers to your questions:

• IMAP account
• I am using office 365, Outlook native application on my windows PC

Best Regards

Jacek

Answer 3

Hi Krzysztof Mazur1,

Good day.

Thank you for connecting with us on Microsoft community.

According to your description, could you please allow me to collect below information to understand your particular situation?

* May I please know whether you are using Office 365 exchange online email account or POP / IMAP email account?

As you mentioned "I have problem adding the email account ..................@me.com to the native outlook email client" and "for the external application",

* May I please double confirm are you using Office 365 outlook application or Windows native mail Outlook application or any other third party application?

I am asking this because I did not find some specific information on your thread description. This above information is required to know your specific scenario.

I will be waiting for you next update about it to know your particular scenario. Thank you for your precious time.

Sincerely,
Darpan