Outlook search folder doesn't include sent items

Question

Hi all,

I have created multiple search folders using the criteria 'Mail from and to specific people' which I have used successfully for a number of years. However, recently I have noticed that if I send a new email to one of the 'specific people', those emails are not included in the search folder results. The search folders only show emails from the specific people plus my replies to their emails if I have conversation view enabled.

Can anyone help as to why the behaviour of the search folders has changed?

Many thanks in advance.

(P.S. I'm on a domain with our own on-premise Exchange server, using Outlook version 2206)

Answer 1

HI, I have this problem for a long time. Search engine doesn't includes "SENT" items. All configs are good. Can't find a solution except to search in "SENT" folder directly.

Anoying. search engine could be improved.

Answer 2

Dear Dave Cox1,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Based on your description, I understand that you have a concern with the “Outlook search folder doesn't include sent items”. We are looking into the issue, however before we proceed, we need more detailed information about the situation you are experiencing. 

Kindly share the following information with us:

1. Have you made any changes prior to this issue?
2. What email account settings do you use?
3. Have you tried recreating the criteria to see if it helps?
4. Do you get those sent emails in the sent folder or just if you manually search?

We look forward to hearing from you. Thank you for your cooperation.   

Sincerely,

De Paul | Microsoft Community Moderator

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