Cannot recover password using the options given

Question

Hello, I am trying to recover a password for my Hotmail account, but this is the only way I can recover it and I cannot recall the list of recently sent email addresses or the subject lines of the recently sent emails. Can someone please help me? I really cannot recall any of the recent information and really need an alternative way to recover my password. Thank you in advance!

Answer 1

Hello BuddyWong2

Hi, I'm Karl and will be happy to help you today.

Sorry to hav to say that you are not going to be happy this answer but it is the only one that applies to what you have described. Can't provide an alternate solution that simply does not exist as frustrating as that may be.

First, just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

Unfortunately there is only one way to recover an email account and that is via the Microsoft Account Recovery form and if that fails after repeated attempts (up to 2 times a day), the account is effectively lost. There is no way to recover an account any other way.

https://account.live.com/acsr

In case this helps

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

There is also no point in trying to contact Microsoft Support for an account that you cannot access as described at the top of the following article

How to get support for Outlook.com

https://support.microsoft.com/en-us/office/how-...

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