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Anonymous
2023-01-10T12:36:00+00:00

I frequently get this on my android phone. I have to go into the account and reset it which usually clears the issue. What else can I do, as this is a bit of a pain!

Thanks

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-01-10T17:27:36+00:00

    This could be related to a known bug that affects IMAP accounts. In order to investigate this further, I would recommend contacting the in-app support for Outlook mobile.

    In your Outlook mobile settings page, select Help & feedback > Contact Support and fill in the required details.

    You will receive an in-app message from them shortly.

    Kind regards.

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  2. Anonymous
    2023-01-10T17:13:36+00:00

    Version 4.2247.1 (42247812)

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  3. Anonymous
    2023-01-10T16:10:45+00:00

    Hi Angela. It may be a software update issue. May I ask what version of the app you have installed?

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  4. Anonymous
    2023-01-10T15:57:46+00:00

    Hi thank you for your reply. This is using the app, yes it is IMAP and yes removed and added again!

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  5. Anonymous
    2023-01-10T13:07:54+00:00

    Hi Angela! This is Raech. I'm a fellow Outlook.com user and I'm here to help.

    May I ask if you are using the Outlook mobile app or just the native email app? Is it an IMAP account?

    Have you tried removing and re-adding the account?

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