Outlook poor performance in catching junk mail

Question

Over the past several months, Outlook has been progressively missing more and more junk mail. I have my outlook junk mail sensitivity set to High. I regularly block and indicate the offending emails as junk mail but the same ones slip through the filter regularly. I am a Outlook 365 subscriber so I have the latest version and am running Windows 10. Any ideas?

Thanks,

Dave

Answer 1

Let me know how it works out.

Answer 2

Hi Brian,

I am using the Outlook desktop application to retrieve my @outlook.com email. I'm not sure if the junk emails are from the exact same email address but the titles are exactly the same or very similar. They end up in my Inbox and I mark them as a junk email which outlook then moves the offending email to the junk folder. Is there another setting that I need to adjust, locally or online?

Thanks

Answer 3

Thanks, I'll try that.

Dave

Answer 4

Since they arrive in the Inbox, if they have the same string in the titles you can create a rule that looks for that string in the subject and deletes the messages if found. Marking a message as junk does move it to the Junk Email folder and allows you to add the sender to the Blocked Sender list, but it takes a lot of reports before the junk filter on the server ever gets modified (and I don't know if that even happens at all).

Answer 5

Hi. I'm Brian.

Are you speaking of Outlook.com, the online service that hosts the mailboxes for Microsoft 365 Personal and Family or are you speaking of desktop Outlook, the application that's part of the Microsoft 365 suite installed on the computer? Both of these have their own forums here separate from this one.

If you are speaking of desktop Outlook, who is your mail provider? If you're not using an Exchange account with Outlook.com or Office365.com as the mailbox provider, then the in-app junk filter is only part of the consideration. The server most likely has a junk filter as well that the settings in Outlook cannot affect. However, Outlooks filters should be able to affect anything that normally would deliver to the Inbox. Are the messages you are seeing whose senders you block showing up in the Inbox again or do they show up in the Junk Email folder?