Encrypted email options

Question

I have a DoD Common Access Card for accessing NMCI outlook webmail. I also have a third-party PKI USB with a digital signature and encryption cert for digitally signing and encrypting my company email. I have both plugged in at the same time because I use both at the same time. However, when I send an email from my company email address it is using the certificates from my CAC, which is a different email address. I have changed the settings in the Trust Center settings (email security) and have cleared the boxes to use my CAC certs as default. However, whenever I pull my CAC and put it back the settings seem to reset.

Is there a way for Outlook to stop pulling my CAC certs?

Answer 1

Dear Danielle,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

Based on your description, I understand that you have a concern with "Encrypted email options". Firstly, I would like to invite community members and MVPs in the forum to share their knowledge or any workaround and insight on this topic.

We sincerely recommend you raise this query in office-outlook-itpro - Microsoft Q&A. Experts there would conduct in-depth research on the problem you encountered and provide you with more professional assistance. Apologies that we couldn't provide a good suggestion or answer these queries for you.

I ask you to post in above mentioned category is that we have limited resources and knowledge to troubleshoot these third-party certs, and in the above-mentioned forum, you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction.

Thank you for your kind understanding.

Best Regards,

Ashraf | Microsoft Community Moderator