RMS Template missing in Exchange Online

Question

RMS Template missing in Exchange Online

berketjune2012 376

Hi

I am trying to setup an exchange online rule to encrypt emails when subject line is confidential to encrypt the email using Office 365 information rights protection.

When setting up the rule it asks me to select an RMS template. However this RMS drop down field is blank.

What am I missing here?

I have created a Information Protection policy and published it to select users.

Thanks

Siva-kumar-selvaraj 15,721 Reputation points

2021-07-06T06:12:50.567+00:00

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Thanks,
Rmartin0000 106 Reputation points

2022-06-25T05:23:47.01+00:00

@ sikumars_msft

My query was, built-in OEM template already defined and appeared in Exchange online whereas it doesn't show in Outlook,

Accepted answer

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Siva-kumar-selvaraj 15,721 Reputation points

2021-07-06T06:12:50.567+00:00

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Thanks,
Rmartin0000 106 Reputation points

2022-06-25T05:23:47.01+00:00

@ sikumars_msft

My query was, built-in OEM template already defined and appeared in Exchange online whereas it doesn't show in Outlook,

Answer 1

Vasil Michev 117.1K MVP

It's recommended to use the built-in OME templates, as detailed here: https://learn.microsoft.com/en-us/microsoft-365/compliance/define-mail-flow-rules-to-encrypt-email?view=o365-worldwide
If for some reason you want to use a different template, make sure its published (make sure its visible in the output of Get-RMSTemplate). If it's not listed there, check your label policies. Only labels with "encrypt" action will be published to Exchange, and IIRC you need to scope it to all users.

JamesTran-MSFT 36,871 Reputation points Microsoft Employee

2021-07-08T00:05:56.74+00:00

@berketjune2012
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
Jubach, Jeffrey R 1 Reputation point

2022-03-23T15:37:37.89+00:00
Hello,

Responding to michev's recommendation here. Are you sure it has to be scoped to ALL USERS? That's a bit of a show-stopper for us. We want to publish an RMS template that works in the background (we want to apply it as an action in a DLP policy) and wouldn't want to mess with our four global labels that users at the organization have come to know.

Would be nice if it went like this: I create a new Sensitivity Label with protections turned on. I publish that label to an AIP policy that is only scoped to myself (or a small list of admins). I then run the Get-RMSTemplate cmdlet and my new label is among the templates listed therein.

Thanks,

Jeff J
Rmartin0000 106 Reputation points

2022-06-25T05:23:30.777+00:00

@ JubachJeffreyR-1980,

My query was, built-in OEM template already defined and appeared in Exchange online whereas it doesn't show in Outlook,

Answer 2

Rodriguez, Jose 20

run the following:

Connect-AipService

$RMSConfig = Get-AipServiceConfiguration
$LicenseUri = $RMSConfig.LicensingIntranetDistributionPointUrl
Set-IRMConfiguration -LicensingLocation $LicenseUri
Set-IRMConfiguration -InternalLicensingEnabled $true

Up Admin 0 Reputation points

2023-12-07T22:22:46.7733333+00:00

excellent, this made my templates available after an upgrade from business standard to E3 enterprise license. the settings are all turned off, you have to manually tweak them. thanks, cheers
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RMS Template missing in Exchange Online

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