RMS Template missing in Exchange Online

berketjune2012 351 Reputation points


I am trying to setup an exchange online rule to encrypt emails when subject line is confidential to encrypt the email using Office 365 information rights protection.

When setting up the rule it asks me to select an RMS template. However this RMS drop down field is blank.

What am I missing here?

I have created a Information Protection policy and published it to select users.


Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
515 questions
{count} votes

Accepted answer
  1. Vasil Michev 95,181 Reputation points MVP

    It's recommended to use the built-in OME templates, as detailed here: https://learn.microsoft.com/en-us/microsoft-365/compliance/define-mail-flow-rules-to-encrypt-email?view=o365-worldwide
    If for some reason you want to use a different template, make sure its published (make sure its visible in the output of Get-RMSTemplate). If it's not listed there, check your label policies. Only labels with "encrypt" action will be published to Exchange, and IIRC you need to scope it to all users.

    3 people found this answer helpful.

1 additional answer

Sort by: Most helpful
  1. Rodriguez, Jose 10 Reputation points

    run the following:

    $RMSConfig = Get-AipServiceConfiguration
    $LicenseUri = $RMSConfig.LicensingIntranetDistributionPointUrl
    Set-IRMConfiguration -LicensingLocation $LicenseUri
    Set-IRMConfiguration -InternalLicensingEnabled $true
    2 people found this answer helpful.