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Outlook add-ins missing

Anonymous
2022-07-20T21:37:24+00:00

Hello everyone,

I am managing the inbox of my employer on Outlook, as a delegate, and I need to activate the ClickUp addin to make my life easier.

It works perfectly in my own inbox. However, it disappears when I navigate my employer's inbox.

I've tried reactivating the addin many times, but It just doesn't work without any error messages.

I've attached a pic to help you guys visualize it better. I'd appreciate any help!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-07-22T04:55:00+00:00

    Hi Ian Vonn B,

    Good day ,

    I hope you are doing good ,

    I am replying to follow up and I hope you had chance to check my technical suggestion over to your question.

    Feel free to reply here , if you may have any other question regarding this thread.

    Sincerely,

    Amul | Microsoft Community Moderator

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  2. Anonymous
    2022-07-21T04:31:48+00:00

    Dear Vonn B.,

    Good day ,

    Thanks for posting in Microsoft Community.

    I understand that you have an concern on "Cannot use Clickup Add-in on your delegate user's account whereas it's showing on your own admin account ". Before moving forward, I would like to verify few things to narrow down your scenario.

    Would you confirm me whether your employer can use "Clickup Add-in" direct from his / her Outlook client ? its working on his / her side ?

    Additionally , As you have delegate access for your employer account therefore you can also access your employer's account by outlook web access.

    Steps are : Open your own admin account by OWA > go to your profile > open another mailbox > click on new message from your employer's account and try to check if you can see / use "Clickup Add-in" [ Inserted picture for your reference ]

    NOTE : For your security and privacy , kindly don't mention any email address / password or other confidential information.

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    Amul | Microsoft Community Moderator

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

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