Windows 10 2004 update issue

Question

I am using windows 10 1909.
as per the officials I should get 2004 update but didn't get that.
I've also tried updating from Microsoft site by updating tool.
It shows that this PC cant be upgraded to Windows 10.
Screenshot is attached.
I want to know the reasons for incompatibility so that I can change the hardware or something if required.

Answer 1

Hi @TauqeerKhan-5838,

Several users have reported similar problems.

You can try the method provided by Maxime128.

https://social.technet.microsoft.com/Forums/en-US/347c4f4b-b3af-442b-80a4-0d74ff737f8e/update-to-windows-10-2004-blocked-due-to-quotgeneric-hardwarequot-setuperr-and-compdata-info?forum=win10itprogeneral

Answer 2

You can follow along here.
https://www.howtogeek.com/416169/how-to-fix-what-needs-your-attention-windows-10-setup-errors/

also check the hardware or pc manufacturer for the latest firmware, chipset and driver support packs.

and manual download the 2004 update here.
https://www.microsoft.com/en-us/software-download/windows10

--please don't forget to Accept as answer if the reply is helpful--

---

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

Answer 3

Welcome to Microsoft Q&A Platform.

It seems to be a known issue

Besides Windows update Assistant, the in-place upgrade by an iso image is also a common upgrade method.

Try to download media creation tool from Microsoft website by click Download tool now button

https://www.microsoft.com/en-us/software-download/windows10

Next, choose ISO file option in Windows 10 setup interface. After iso file download complete, do the following steps:

1. disable completely the internet on the computer
2. disable all security software
3. clean boot the computer
4. install iso wait for upgrade

Answer 4

Personally, I have a 2009 vintage Dell XPS 8000 with a Nvidia gts 240 video card. I wasn't being offered the 2004 update. I read on Microsoft that unless you had a certain minimum Nvidia driver version, 2004 would have problems and Nvidia and MS were supposedly looking at the problem. I checked Nvidia for the latest driver version and it wasn't high enough.. I contacted Nvidia and they said it wouldn't be updated any further. I bought a newer Nvidia card GT 1030 with Pascal architecture and after installing it with the latest drivers I was offered the 2004 update. Unfortunately, after updating, my system became very slow and some strange things were happening (website showing content then disappearing) and I reverted back to pre-2004. The website problem went away so it wasn't a driver problem.

Answer 5

"Update or Upgrade Now"
The Update Assistant can assist you to replace today’s model of Windows. To get started, click on Update now.

if you want to know more Tech Windows you can join us at:

Windows 10 IOS Update

Please Upvote if found Helpful.