Scheduled Folder Mess!!

Question

This issue has been post multiple times over last 6 years on this forum, and no solution yet.

Outlook app converted my existing folder into scheduled folder. And now on app it is displayed as "Snoozed" instead of original name.

How do i get the original name back! I dont use scheduled services, and I cannot reassign any other folder to be scheduled!!

PS:

I dont mean to be rude here, but please donot ask irrelevant questions. This problem has been posted repeatedly and each time these question were asked.

* NO the issue is not related to App, I can see the folder marked as scheduled on web too.

* NO I am not trying to create a new folder with existing name, so the solution is not creating a new folder with another name.

* Whether this is personal account or work one is irrelevant question. The issue exist in both.

* Find a solution already its been 6+ years now and STOP FORCING features down on user!!

A suggestion for future, when you introduce new feature, atleast make it configurable. The words "Snoozed" and "Scheduled folder" arent even there in settings or folder options. If they are then fix your search option in setting so people can find it.

*** Moved from: Outlook / Outlook.com / Settings ***

Answer 1

Hi Sh_De

Thank you for patiently waiting.

Since it was confirmed that the issue also exists on the web browser, let's report this incident to our in-app support team to aim for the resolution that could possibly fixed the issue. No worries rest-assured this will be taken care of.

Our in-app support specialist has all the tools that can help you check and diagnose the account from their end let's just hope for the best that we can make it through the process of resolving the issue.

Thank you so much for your understanding!

Below are the instructions on how to get in touch to our in-app support team.

• How to get support for Outlook.com - Microsoft Support

Sincerely

Juhn Jac

Microsoft Forum Moderator

Answer 2

Hi Sh_De

Thank you for the information.

Please allow me to consult your case to our internal teams for further investigation. I'll get back to you as soon as possible.

Sincerely

Juhn Jac

Microsoft Forum Moderator

Answer 3

Screenshot 1. Wrong name, displayed on wrong location,(Not moveable). Android app

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Screenshot 2 (Correct name displayed twice), Desktop web browser

Questions : 1., 2. & 4.

Personal account
Screenshot 1: Android app Version 4.2332.0(42332819).. had same issue in previous android versions.

Screenshot 2: Desktop Web browser, windows 11(is Same in Windows 10, and different versions of Linux)

I dont use any Desktop client.

3. (Hotmail, msn, live, outlook,) I have alias with on all of these domains with this account.

Answer 4

Hi Sh_De

Greetings!

Thank you for posting in Microsoft Community.

We understand that you need help with this concern. We will work together to achieve your desired resolution.

For me to better understand the issue, I’d like to ask a few questions:

1. What is the version and edition of your Outlook app? Go to File > Account > Product info (ex. Microsoft 365 for Business).
2. Can you please provide us a screenshot of the "Snoozed" folders?
3. Can you please confirm your email domain name? ex. @Hotmail.com
4. What device you're using? ex. Windows 10 PC

I want to give you some troubleshooting steps right now. However, first of all, we may have to wait for the above responses to ensure that we understand your concerns correctly and that we can provide the necessary information.

We look forward to your reply.

Sincerely

Juhn Jac

Microsoft Forum Moderator