Authenticator App Not Working

Question

I recently got a new phone. When I try to login to my work account it asks me to verify through my Authenticator app. However, I can not login to my account through the Authenticator app because it gives me a different two-digit code. When I choose the option "I can't use my authenticator app right now" it asks for a longer code that I do not receive on my laptop or phone. Is this an issue with the two-step verification? Do I need to contact my admin to reset my account? My emails also do not upload on the outlook app on my phone.

Answer 1

Hello Lillian Wilkins, Good day!Thank you for posting to Microsoft Community. We are happy to help you.As per the description you have shared, we understand that you have a concern with Authenticator App Not Working. You recently got a new phone, cannot login to my account through the Authenticator app because it gives me a different two-digit code. Typically, If you are unable to use the Authenticator app, you can use the option "I can't use my authenticator app right now" to receive a longer code. This code is usually sent to your email or phone number that you have registered with your account. You can use this code to log in to your account.

So, if you did not receive on your laptop or phone. Did you check your junk folder nothing. Usually, you need to contact your Admin, he can try resetting your MFA. (Authentication method) and password.

After that you can remove your account from your mobile and add it again. You can double check in outlook on the web if you can see your emails.

Please may i know which mobile are you using?
We look forward to your response. This requested information will help us to narrow down the scenario and find the right troubleshooting. We will keep assist you based on the information you will provide. I sincerely appreciate your patience and cooperation.Thanks for your precious time.Sincerely,Eben Ezer Tres | Microsoft Community Moderator