FindTime not working

Question

FindTime Outlook Add-in is not working for O365 Outlook app users. This is happening across our entire environment and also outside of our network on non domain joined PC's. FindTime Add-in Error. Sorry, we cant load the add-in. Please make sure you have network and/or internet connectivity. Click "Retry" once you're back online.

Answer 1

Interestingly, I see that FindTime is now called 'Scheduling poll' in OWA. MS announced that FindTime will become 'Scheduling poll' and that the rollout is in process:

• Microsoft 365 Roadmap | Microsoft 365
• Access Scheduling Poll - Microsoft Support
• Introducing Scheduling poll in Outlook! - Microsoft Community Hub

Answer 2

Below is a link to another Question that has been posed of this same issue.

https://answers.microsoft.com/en-us/outlook_com/forum/all/findtime-not-working/4d1a1a4e-2e63-4fb9-98aa-61248ff3399e

Answer 3

Hello Kerry,

We are using the Desktop Client version of Outlook for O365.
This issue only occurs in the Desktop Client. Using OWA allows us to use the tool as normal. We manage the addin through the admin portal and have removed that provisioning to test by removing and re-adding the add-in.
I have Business Premium Subscription with O365 for Business. We are apart of a Business Tenant.

I have attempted to use the Add-in on the network, off the network, and with a PC not apart of our domain or our software stack installed. I have also seen 1 other post from today stating the same issue hence why I created this posting. I assumed it might be our Firewall or EDR but have tested by bypassing those tools. The only major change we have done is installed windows updates in our enviroment last Friday afternoon and now have multiple people in our environment experiencing this issue. Below is a Screenshot of the error.

Answer 4

Dear Morgan Ray (Admin)

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

Based on your description, I understand that you have a concern with “Sorry. we can't load the add-in. Please make sure you have the network and/or Internet connectivity. Click "Retry" once you're back online”. and in order to help you better, I still need to gather more information to narrow down the problem:

• Please kindly share the complete screenshot which includes error information and error code with me so that I can do further research.
• If you are using Outlook Desktop Client, would you like to try logging in to OWA (Outlook web app)with your account to check whether you got the same error?
• What type of work account do you have?(business account/outlook.com/hotmail.com/pop account/imap account) Or what subscription information are you using?
• In addition, please also check whether your outlook desktop client has updated the last version, if not please kindly update it and then check the result.
• Basically, If your add-in fails to load within an Office client, it's most likely because local firewall software, VPN software, proxy settings, or Metered Connection settings are preventing access to the URL, or it might be because you haven't installed (trusted) the certificate because Office clients require add-ins and webpages to come from a trusted and secure location.
• Is your problem with a custom add-in or a normal add-in? If it's a normal add-in, what exactly is it?

In the meantime, please kindly provide me with the above information I need to give me further research, thank you.

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator