randomly displaying shared calendars

Question

Our reception staff all have access to others' Outlook calendars so we can schedule meetings for them, see when they're out, etc. The various calendars all appear on the left side of the screen so we can check/uncheck which ones we want to see on any given day. However, THESE PREFERENCES DON'T ALWAYS STICK! What are we doing wrong? Some days when you log in, they look exactly as they did when you left yesterday. Sometimes they are rearranged, some people are unchecked, sometimes my own calendar isn't even visible-- it defaults to someone else. Sometimes the calendars we need to see can be found under "My calendars" and sometimes under "shared Calendars" and sometimes you can't find them in either area and you have to go to the Team list to open and find names amidst the retirees and others we don't need, and check off the ones we want to see.

Is there a fix so that the different shared calendars we display in our own calendar don't change in our view (i.e. rearrange/remove themselves) for the next time when we open Outlook?

Answer 1

Hello Stewie's Mom, Good day!Thank you for posting to Microsoft Community. We are happy to help you. As per the description you have shared, we understand that you have a concern with randomly displaying shared calendars.

It seems like you are having trouble with the shared calendars in Outlook. There could be several reasons why the preferences don't stick. One possible reason could be that the settings are not being saved properly. Another reason could be that the calendars are being rearranged or removed by someone else.

However, to better understand the issue, check out what is going wrong with the shared calendar and provide solution, we need more details from you, please kindly provide us the following information. Thank you.

First To ensure that the shared calendars are displayed correctly, you can try the following steps:

In Outlook, go to the calendar view.

Select the shared calendar that you want to display.

When you enter appointments, everyone who is a member of the shared mailbox will be able to see them.

Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.

1-May I please double confirm What is the type of the affected account? Is it outlook.com account, Hotmail account, yahoo account, or work/school account example: ******@companydomain.com

2-May I please Run the Outlook Calendar diagnostic from Microsoft Support and Recovery Assistant and share the results with us via private message it will help us to find out the issue and provide some solution: Reference: Run CalCheck from Microsoft Support and Recovery Assistant to scan Outlook calendar - Outlook | Microsoft Learn

Note: Due to some data security, if it is convenient, you may also share above requested information in private message.

Below are the steps to open private message: 

• To View private messages option > click on Profile Picture at top of the right side > Select My Profile option

We look forward to your response. This requested information will help us to narrow down the scenario and find the right troubleshooting. We will keep assist you based on the information you will provide. I sincerely appreciate your patience and cooperation Appreciate your patience and understanding and thank you for your time and cooperation.Sincerely,Eben Ezer Tres | Microsoft Community Moderator