Windows 7 will not connect to the internet

Bill Mason 21 Reputation points
2021-06-30T16:54:23.087+00:00

Windows7-Pro HP-1253 with motherboard H61-uatx (Joshua). Formated the hard drive and reinstalled W-7. Device Manager says there are no network adapters drivers installed. In the list below Network adapters each of the following say they are working properly - WAN Miniport - IKEv2, IP, IPv6, L2TP, network Monitor, PPPOE, PPTP and SSTP. Under "Other Devices" the Ethernet Controller, Network Controller, SM Bus Controller and USB controller all say "the drivers for this device are not installed (code 28). I have been unable to find and install these drivers, possibly Windows has not recognized the built in drivers for some reason. I tried to find the drivers in Microsoft generic drivers for each item but this did not work either. Further research found I needed the file ProWin64Legacy.exe. Downloaded this to USB drive and installed it on the W-7 PC. At the end of the install I got the message "Cannot install drivers. No Intel Adapters are present in this computer" From this I gather that the Network adapter is not from Intel or the network adapter on the motherboard is not working or not recognizable. Don't know how to check the motherboard to inspect the network adapter? Where to go from here? Any help will be appreciated...Thanks Bill

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Accepted answer
  1. Dave Patrick 426K Reputation points MVP
    2021-06-30T16:57:26.037+00:00

    Make sure the manufacturer chipset is installed. The chipset allows the operating system to find and use devices integrated into the motherboard.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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3 additional answers

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  1. Teemo Tang 11,326 Reputation points
    2021-07-01T03:05:14.347+00:00

    Hello Bill,

    After format disk and clean install, the first thing we usually do is install drivers.
    Please use your manufacturer drivers install disc or go to manufacturer website to install all necessary drivers for your PC, especially chipset driver, network adapter driver, wireless adapter driver and graphic adapter driver.
    Once you find that no yellow exclamation mark in Device Manager, you should work with Windows 7 normally.

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  2. Dave Patrick 426K Reputation points MVP
    2021-07-01T03:06:13.96+00:00

    Just checking if there's any progress or updates?

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  3. Bill Mason 21 Reputation points
    2021-07-03T17:01:50.417+00:00

    Thanks very much for the help. Worked at length to get Windows 7 operational. Finally gave up and installed Windows 10. Downloading the ISO file from Microsoft was easy but I had to buy the key code. The install and setup went just fine and I got it fully updated and ready to give it back to my friend. But NO, I booted it up and got an error message from the POST test that the "hard drive detects imminent failure". Well that killed a week of computer repair work. Will install a new hard drive and put the new Windows 10 on it. I was disappointed my original purchased Windows 7 CD did not work after I formatted the hard drive. SNAFU - Situation Normal All F***ED UP.

    Bill

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