Why do i get a draft copy

Question

When I attach a pdf in outlook. It asks if I want to send as a pdf cloud link, which I say no, but it creates a draft copy in the Draft folder, but sends it as well.

This means that I have to continuously clean out my draft folder.. I send quite a few emails with pdf attachments each day.

I have raised the issue in the Adobe forum, however they requested I bring it to the Outlook forum.

Outlook Version: 2307 (Build 16626.20170)

PC Operating System: Windows 11 Home  OS Build 22621.2134

Answer 1

Hi David,

I appreciate the time and effort you have put into responding to my message.

Due to the nature of the license (Microsoft 365 Apps for Enterprise), I will be transferring the support category to our business team who are in charge of managing commercial licenses. It is best to work with them because they know better the product you currently have.

You don't have to do anything on your end, our sales support experts will continue to answer this thread for you.

Thank you for your understanding!

Sincerely,

Leonardo_Y

Answer 2

The problem started as soon as I started using my new pc with Windows 11

First started after I installed all the apps onto my new pc.

Answer 3

Hi,

Thank you for posting in Microsoft Community.

It seems your Outlook will create a draft copy when you attach a PDF file on your Outlook. Let's work on this together in finding the best possible solution to this issue.

To better understand the situation, I would like to ask some questions, such as:

• What specific Microsoft 365 subscription are you using? kindly send us a sample screenshot of the information
  • About Office: What version of Office am I using? - Microsoft Support
  
• When did this issue started?
• What specific process did you perform before this problem occur?

I will be waiting for your response to my questions above to further isolate the issue.

Sincerely,

Leonardo_Y