How can users report bugs?

Question

How can users report bugs?

Anonymous

None of the support or contact channels appear to facilitate the ability to specifically report bugs. None of the support documentation mentions it, either. How are users supposed to reliably and accurately report bugs they find in Outlook (or other Office software)? I've discovered several so far and I'd really quite like for them to be acknowledged and eventually fixed.

To be clear, the 'Send Bug Report' menu item mentioned on this support article - https://support.microsoft.com/en-us/office/contact-support-within-outlook-for-mac-d0410177-8e65-4487-93f7-206a3a3d71a8 - does not appear in my version of Outlook (16.62 (22061100)):

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Dear Jelly Jim,

Good day! Thank you for posting to Microsoft Community.

I noticed your app is already in the latest version, may I know have you also tried this part of the link you shared above: I don't see Contact Support. Why? If you haven't tried it, for we have Outlook for Mac dedicated channel focusing on desktop client problem, you may try to add “Contact Support” button via the article you shared above. And if this button can be successfully added back, you can reach our dedicated channel through this button to further check your scenario.

Sincerely,

Etta Ma MSFT | Microsoft Community Moderator

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How can users report bugs?

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