(Urgent) Quick parts function doesn't work

Question

Dear sir/ madam,

I would like to use the "Quick parts" function in Outlook to save the email templates for daily use.

However, I can save it but when I restart my computer and relaunch the Outlook, the saved texts disappear. Also, I cannot use the "character style" function in the Outlook, for example, text in bold, text in italic, font size, font style etc. Wondering if there is any solution to the mentioned two issues?

Please contact me by email *****@*****.com

Looking forward to your reply.

Best regards,

Hazel

Answer 1

In Outlook, you can only use Quick Parts with e-mail messages that are in HTML format (or Rich Text).

The fact that you can't define text attributes, such as bold, confirms my suspicion that your e-mail is in plain text.

Answer 2

Dear Hazel Liu,

Good day!

Thank you for posting to Microsoft Community. We are happy to assist you.

As per your description, we understand that you have a concern with Quick part and basic text option in outlook?

To narrow down the issue, please kindly provide us the below information. Thank you.

• Since when the issue starts to occur? Has it works fine before? If so, have you made any update or change prior to the issue?
• We suggest that you check the online repair of the office to see if it makes any difference. You can refer to Repair an Office application - Microsoft Support
• If still same query, may I know if you checked with new Outlook profile? If not, please kindly create one more Outlook profile and check whether the issue is proceed or not. (Note: do not delete the current profile.)

If the issue persists, please kindly provide us your Outlook version detail. You can refer to What version of Outlook do I have? - Microsoft Support.

We look forward to your update. If you have any questions, please do not hesitate to contact us.

Thank you for your precious time. Have a nice day!

Sincerely,

Libeamlak | Microsoft Community Moderator