Outlook Desktop App not showing GIF

Question

I have a client who's GIF shows on all email platforms except for the Outlook Desktop version. It shows on the mobile version and OWA but when opened on the desktop side we get this error.

Answer 1

Hello,

Thanks for getting back with me, it doesn't just show up like that for him. It shows up like that for anyone rather inside or outside their organization. We've even tested it on our end and got the same display error when opening the email in Outlook desktop app.

Answer 2

Dear ricoroyale,

Thanks for choosing Microsoft Community.

Based on your description, I know the issue you met. For this issue, please be kindly to try the following suggestions in The Linked image cannot be displayed error in an Outlook email message. And then check if these can make any difference.

Since you said that this only happens on outlook client. So it may have something wrong with your outlook client. If the suggestions in the document did not work, please be kindly to tr the following suggestions and checdk the result.

1. Open outlook in safe mode and check the result: You can have a try addording to Open Outlook in safe mode (microsoft.com).
   2.Repair Office Application: Repair your office application: You can refer to Repair Office Application and then check the result.

3.Create a new profile in Control Panel: You can have a try according to Create outlook profile. Meanwhile, please do not delete the old one to protect your data.

If there is any update, please feel free to let me know. I will continue to help you based on the information you provide. Your undertanding and co-operation are highly appreciated.

Thanks for your preious time. Have a nice day.

Sincerely,

Katherine

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***