Cannot validate server settings, on android using Outlook app.

Question

So frustrating. Wouldn't accept my password so I changed it and the same thing is happening. Says I need to validate credentials Can't sign in using Authenticator app or with password. Absolutely ridiculous.

Answer 1

Hello,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

Tomm_A

Answer 2

Hello Robert Snopek,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are having issue with account setup in Outlook for mobile because it is not accepting the password. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Are you trying to set up an email account through your Outlook app for mobile?
2. If yes, is it a personal email account or work account? Can you tell us the email domain like Outlook.com or gmail.com?
3. Have you set up your email account to Microsoft authenticator app?
4. Is this the first time you are trying to add the email account through your Outlook app for mobile?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A