Getting error while connecting to email using modern auth

Question

ERROR:

DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle]

DEBUG IMAP: mail.imap.fetchsize: 16384

DEBUG IMAP: mail.imap.ignorebodystructuresize: false

DEBUG IMAP: mail.imap.statuscachetimeout: 1000

DEBUG IMAP: mail.imap.appendbuffersize: -1

DEBUG IMAP: mail.imap.minidletime: 10

DEBUG IMAP: enable STARTTLS

DEBUG IMAP: enable SASL

DEBUG IMAP: SASL mechanisms allowed: XOAUTH2

DEBUG IMAP: closeFoldersOnStoreFailure

DEBUG IMAP: trying to connect to host "xxx.xx.org", port 993, isSSL true

* OK The Microsoft Exchange IMAP4 service is ready. [UwBBADAAUAAxADAAOQBDAEEAMAAwADEAMAAuAE4AQQBNAFAAMAuAEMATwBNAA==]

A0 CAPABILITY

* CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+

A0 OK CAPABILITY completed.

DEBUG IMAP: AUTH: PLAIN

DEBUG IMAP: AUTH: XOAUTH2

DEBUG IMAP: protocolConnect login, host=xxx.xx.org, user=**removed PII***@abc.org, password=<non-null>

DEBUG IMAP: SASL authentication command trace suppressed

DEBUG IMAP: SASL Mechanisms:

DEBUG IMAP: XOAUTH2

DEBUG IMAP:

DEBUG IMAP: SASL client XOAUTH2

DEBUG IMAP: SASL callback length: 2

DEBUG IMAP: SASL callback 0: javax.security.auth.callback.NameCallback@6bcc9c22

DEBUG IMAP: SASL callback 1: javax.security.auth.callback.PasswordCallback@7e225c36

Getting the above error when trying to connect outlook email using oauth token and modern auth method.

I have changed the host and user details for security purpose.

Can anyone pls suggest me how to fix this? We are using IMAP

***Moved thread Outlook/Outlook.com/Account management, security, and privacy***

Answer 1

Hello, Deba P Hazra

Welcome to the Microsoft Community.

I don't have @abc.org account, so I haven't figured out what is the root cause yet. In order to better solve the problem, I would like to know some details:

1. Have you tried to add your personal e-mail account to the same Outlook? Like @outlook.com, @yahoo.com, @gmail.com, etc? If there is no problem with these accounts, then your Outlook is working fine.
2. Are your colleagues using @abc.org e-mail encountering the same issue? If not, please refer to their e-mail and Outlook settings to add your e-mail account into Outlook again. See Add an email account to Outlook for detailed steps. If they face the same issue, then you may need to contact your e-mail service provider.

If your problem still can't be solved, don't hesitate to post back, and I'll keep working on it.

Best regards,

Yuhao Li| Microsoft Community Support Specialist