Email Storage - Cannot Delete from Deleted Items

Question

I am attempting to reduce the mailbox size of my hotmail email account.

I have deleted approximately 10000 emails into the deleted items folder, and have now waited a month to have them permanently deleted. The 10000 items remain in the folder and I cannot remove, and it is making my mailbox oversize.

How do I permanently delete all emails from the deleted items folder so they no longer take up storage space?

I am accessing my email from multiple web browsers on Mac, as well as through the iOS email system and the MS Outlook app on iOS. I have been unable to find a way to empty my deleted items folder.

Answer 1

Hello.

Welcome to the community. My name is Rafael Tomaz, I am an independent consultant and I hope I can help you.

How do I permanently delete all emails from the deleted items folder so they no longer take up storage space?

To permanently erase messages from Outlook.com:

Once you have deleted an email, it moves to a Recoverable items store.

To permanently erase all of your Deleted Items you need to also purge all of your Recoverable items.

Warning: Items removed from your Recoverable items are permanently deleted and cannot be restored.

Under Folders, select Deleted Items. -> https://go.microsoft.com/fwlink/?linkid=2029241

At the top of the message list, select Recover items deleted from this folder.

Select Empty folder

Also check the link with the instructions:

https://support.microsoft.com/en-us/office/dele...

Att.

Rafael Tomaz