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Outlook Add-In Problem

Anonymous
2022-10-12T09:00:36+00:00

A colleague reported that when she installed the "FindTime" Add-in, "This add-in seems to be having problems. Click "Restart" to try starting it again." Even if the colleague presses the Restart button, the result is the same.

I tried to install it on my desktop and laptop, the computer can work normally, but the laptop also has this problem, I have compared the two computers, the add-in file is the same.

At the same time, I can use "FindTime" after trying to log in at office.com.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-10-14T15:33:06+00:00

    Hello Phuc Le HPE,

    1.Please which Office 365 version the affected user is using?

    2.please can you confirm if the add-in icon appears on the ribbon of outlook app? if not relaunch Office to see the add-in icon appear on the ribbon of app.  wait for 12 hours and then check whether the add-in appears on the ribbon and your Services & add-ins list.

    3.please check if you can see the add-in in Exchange admin center > organization > add-ins. ask the affected user to ask the global admin or his IT department.

    1. I want to check the "FindTime" Add-in using Windows PowerShell, please let me if you can access easily, you admin portal or contact your global admin

    In the meantime, ask the user to use another computer not yours, to see if the issue still persist

    Please get back to us with necessary information, we’ll be glad to assist you further.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Eben Ezer Tres | Microsoft Community Moderator

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  2. Anonymous
    2022-10-13T05:19:49+00:00

    Dear Microsoft,

    1. I had this problem when using Outlook App
    2. This error occurs on User's laptop device
    3. Outlook version as shown.

    Thank you so much!

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  3. Anonymous
    2022-10-12T09:54:49+00:00

    Hello Phuc Le HPE,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    Before we proceed, I would require more information to assist you better.

    1. Please can you confirm if the affected user can use findTime add-in via outlook on the web https://outlook.live.com 

    2. Do you mean the affected user is facing the issue via his laptop only

    3.May i know the affected user outlook version What version of Outlook do I have? (microsoft.com)

    Please get back to us with necessary information, we’ll be glad to assist you further.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Eben Ezer Tres | Microsoft Community Moderator

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    0 comments