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Outlook app on android - message view issue

Anonymous
2023-02-21T13:17:00+00:00

Hi all, please help!

I am using the outlook app on my android phone but every time I reply to an email the message I am typing goes to the bottom of the screen and I have to scroll up to see previous emails in the conversation.

I want to change it so it's the opposite - I want the reply I am typing to be at the top of the screen and the previous emails sent in the thread below it. How do I change this?! I have tried selecting and deselecting 'organise email by thread' but that doesn't help and I can't see any other 'view' settings on the app.

Thanks in advance!

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2023-02-21T13:50:32+00:00

    Hi Sarah! This is Raech. I'm a fellow Outlook.com user and I'm here to help.

    Are you using the Reply option at the bottom of the email? Try this method instead. Open the email and then tap the three dots opposite the Sender's address. Select the Reply option and then tap 'Load full message'.

    Let me know if this helps.

    Sincerely,
    Raech C.

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