Weblinks in Outlook Open to Bing/Edge Instead of Chrome

Question

Dear Microsoft,

When clicking on a hyperlink in an email read from Outlook, the link would open to the system's default browser, in my case, Chrome. After a recent update to Windows, I was prompted upon clicking a link to have the link open in Bing. After figuring out I don't like this, I am now unable to reset the system to allow for me to able to click the link and have it open in Chrome despite me having made Chrome my default browser.

I believe you have done this to make this intentionally complex and I am worried you dont even have a solution to this issue. This has caused my daily work flow to be less efficient and its absolutely aggravating that you have to be a high level Microsoft coder to make this work.

Please advise as to whether or not there is a simple resolution to this and please do not tell me to reset my default browser to Chrome. I assure you, that has already been done.

Thanks,

Eddie

Answer 1

Dear Eddie_171,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

As per the description you have shared, we understand that you have a concern with opening Outlook hyperlinks in default browser.

To better understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thanks in advance!

• May I please confirm if you are using Exchange, IMAP or POP email account?
• May I please confirm if default browser is selected under File and browser preferences in Advance option?  if you haven't check it yet, please kindly open your Outlook go to File-->Options-->Advanced-->Scroll to File and browser preferences then choose Default browser-->Ok then close outlook and restart your Outlook and check if there is any difference. You can refer to Open file links directly in Office desktop apps - Microsoft Support
• May I please confirm if this issue is particularly with your account or other users in your organization experiencing same issue?
• Could you please provide us with the screenshot of your Outlook version details? See What version of Outlook do I have? - Microsoft Support

I look forward to your update. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 2

Dear Libeamlak,

Thank you so much for this thoughtful quick response. By navigating to "File-Options-Advanced" then selecting "default browser" I was able to resolve the issue.

Thanks so much for providing me this helpful information and doing so in such an expeditious way. I apologize for getting upset in my initial correspondence, I had just been short of patience at that point.

Thanks again,

Eddie

Answer 3

Dear Eddie,

Many thanks for your kind update,

I am glad that your issue is resolved. please feel free to let me know if there are any questions, and if you think the above reply is useful and can help to clarify the issue, could you please help to vote or submit feedback on my above reply? it helps other user who are searching for the same solution. Thanks for your support and understanding.

For other questions, feel free to add your post in the Microsoft Community team.

Have a nice day! 

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 4

Libeamlak,

This is easily the best answer from any moderator on this forum.

Good screen shot, concise directions, and no rant to use Edge.

No follow ups except for positive responses, so rare!

My passwords are saved on Chrome and opening in the wrong browser was slowing me down.

Thank you,

Tom