outlook saved .msg files issue

Question

There is an issue with trying to move or open a .msg file after it was already open. It won't let the user do anything until they close the outlook program. This is the error they get until they close the outlook program.

Answer 1

Dear Guillermo Lanza

Good day! Thank you for publishing in Microsoft Community. We are happy to help you!

Based on your description, I already understand your problem in general, actually an add-in is to blame for locking the message. In particular, we've found that Evernote's add-ins will cause this problem. Disabling your add-ins. It may be work again:

1.       In Outlook, go to the File tab.

2.       Select Options.

3.       Select Add-Ins on the left

4.       Near the bottom of the window, you'll see a Manage option; set it to COM Add-Ins and click Go

5.       De-select all of the add-ins and click OK

6.       Restart Outlook.

Things should now work normally. You can then go back and start re-enabling the add-ins one by one until you find the one that's causing problems.

In addition, please kindly repair an office application and check the result about the issue. For that you can refer to this article Repair an Office application - Microsoft Support

Also, you can try to start outlook in safe mode and check the result. For that following are the steps.

1.       Choose Start > Run.

2.       Type Outlook.exe /safe, and choose OK.

Note: There is space between outlook.exe and /safe.

Meanwhile, if your problem persists, please kindly suggest the user to use account to login OWA(outlook web app) and then check whether will get the same error, thanks

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!

Sincerely

Kerry Chen | Microsoft Community Moderator

Answer 2

It seems like the issue was with the teams outlook add-in. After unchecking all and testing we determined that it's specifically that add-in.