gmail sync with outlook

Question

my Outlook account will not open. I use a gmail account that was synced with outlook. Im getting an error stating imap ......along with gmail something. i have downloaded the gmail sync app but outlook still giving same error message when i open it

Answer 1

That message says the sync app is not loaded. Is it disabled in File > Options > Addins?

Answer 2

Thanks Diane. A bit complicated for me. This is what im getting below.

Answer 3

Hello Danny,

You are using a google business account? What is the complete error message?

If you are using the Google sync app with a business account, try making a new profile, adding the account as an IMAP account (not using the sync app) - does it work?

To create a new profile for Outlook:

1. Go to File > Account Settings > Change Profile.
2. Restart Outlook.
3. Click Options then New and go through the steps to create a new profile.

Or you can do it from Control Panel - find Mail (Microsoft Outlook) then click Show Profiles > New.

-- Diane

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