Outlook invite to shared calendar doesn't function

Question

I'm unable to access any shared calendars. I can get the invitation to join with the 'accept' button on the top and can click it so it shifts to 'accepted', but when I open my calendar tab there isn't anything there. Then, I can go back to the email invitation and it's revered back to the 'accept' status. This has been tested from different senders in the same organization as my account with identical results. All systems are up to date, there are no remote agents with access to this account, strong internet connection.

Does anyone know how I can get access to these calendars I'm invited to?

Answer 1

Hello Kerry,

I am experiencing the same issue - calendar for personal Outlook account doesn't show on the desktop client but does on OWA. I've read a few conflicting posts, some suggesting that it doesn't work with the desktop client? Can you confirm?

Thanks

Answer 2

Hello Kerry,

We were able to pull up the shared calendars through OWA, though after following the details of the desktop app instructions we still don't have the calendar populating there. I actually found the shared calendar improvements option was already selected on the account, and everything appears to be up to date. I'd be happy to send screenshots to whatever email you'd like for reference, though they're basically just mirrors of the image you've attached above and a pair of screenshots showing the shared calendars in the OWA and not in the desktop app. What next steps would we be looking at?

Additional details:

Version: 2304

Build: 16327.20248 "click to run"

Answer 3

Dear Grayson_27

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

Based on your description, I have a general understanding of your problem, first of all, if you are using Outlook Desktop Client, please kindly try logging in to OWA (Outlook web app) with your account to check if you also cannot access shared calendars in Outlook on the web.

If everything is fine in OWA, please also kindly refer to the following

Microsoft have introduced a new option in the exchange account setting dialog: Turn on shared calendar improvements. Please kindly try the below steps:

• In Outlook, select File >Account Settings >Account Settings.  You will see a list of your email accounts.
• Select the Microsoft Exchange account that you use to manage someone else's calendar and choose Change....
• Choose More Settings, followed by the Advanced tab.
• Select the checkbox next to: Turn on shared calendar improvements.
• Click on Apply then Ok
• Close and restart outlook For Extra reference use this link": How to enable and disable the Outlook calendar sharing updates - Microsoft Support

If the issue still persists, please kindly provide us previous requested information (screenshot of the issue and outlook version with build details), so we can check and assist you further.

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator