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Can't set shared mailbox as default

Anonymous
2022-11-28T13:28:29+00:00

Hi,

I can't set a shared mailbox as the default mailbox any longer on Outlook for Mac. Shared mailboxes no longer appear in the Accounts pane (only in delegation and sharing). This is problematic when trying to do a mail merge from a shared mailbox. Am I missing something?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-11-29T09:22:37+00:00

    Hi Anesu,

    Thanks for getting back to me.

    1. Outlook version 16.67
    2. On new Outlook for Mac it's not working, but it is working on Legacy.

    Cheers

    Darren

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  2. Anonymous
    2022-11-28T16:42:24+00:00

    Dear DdarrenN,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    I understand that you have a concern regarding shared mailbox in Outlook for Mac.

    I kindly want to collect more details on the scenario you are encountering to help us isolate the concern.

    Kindly share with us the information below:

    1. Which version of Outlook for Mac are you encountering this on?
    2. Is this happening both in Legacy Outlook and new Outlook for Mac? For reference on The new Outlook for Mac - Microsoft Support

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    Anesu | Microsoft Community Moderator

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