Hi M-1186,
Thanks for getting back. I apologize for the inconvenience.
Since you have an enterprise license on Microsoft 365, I will move this thread to the business category. In this way, the experts who support Office products for business will be able to provide more information on how to resolve the issue. As much as I'd love to help, it's beyond my expertise as I've only been trained on personal accounts/licenses. We want you to get the answers you need to solve your problems. Please wait for the next expert to answer your question.
We appreciate your understanding.
Sincerely,
Reynaldob
Microsoft Community Forum moderator