Outlook for Mac doesn't auto pull emails

Question

I have a frustrating issue where Outlook for Mac has stopped automatically pulling emails from our on premise exchange server, you have to click the send & receive button to get it to pull any new emails through.

I have tried researching this issue but so far had no luck finding a solution and it is effecting every Mac in our company.

Thank you in advance.

Answer 1

Hi

I just wanted to say I managed to find a solution to this issue, the exchange server needed some windows updates applying.

Thanks

Answer 2

Hello IDA24,

Thank you for your update.

I am glad to know the issue has been resolved.

kind regards,

Simbarashe

Answer 3

Hi Simbarashe

Thanks for your reply,

I am running Mac OS Monterey 12.2.1 with outlook for Mac 16.57 and exchange 2013 and this was first noticed Friday 11th Feb

I have tried safe mode but still no luck, I have also contacted Outlook for Mac support but they have been no help so far and very slow to reply.

Thanks

Answer 4

Hello IDA24,

Greetings

Welcome to Microsoft Community Forum.

I read through your description and I understand this issue is only affecting Outlook on Mac. To narrow down and troubleshoot the issue kindly provide the following information:

1. What Outlook version are you using? See Update history for Office for Mac if you are using an older version please update to the latest.
2. When did you start noticing this issue?

I also suggest you log in to Outlook on the Web and check if the issue replicates.

You can also Outlook in safe mode to see if the issue will replicate, Select Apple menu > Shut Down from your Mac’s menu bar>Wait 10 seconds after your Mac has turned off>After restarting your Mac, hit and hold the Shift key>When you see the login window, release the Shift key>Here click on “Macintosh HD”>Then proceed to login to the user’s account>Finally, Outlook may be used.

If the issue persist after trying these resolutions please contact Contact support within Outlook for Mac (microsoft.com) and they should be able to assist for they have professionals specializing on Outlook for Mac.

Let us know the result.

Kind regards,

Simbarashe