Delayed emails and shared mailbox query

Question

In Outlook (Version 2202) I have my own personal work mailbox, and my departments group mailbox which several of us use. When I delay delivery of an email sent from my departments email address, it sits in my personal Outbox and not the Department outbox.

This means that only I can see it, in case of edits etc.

Is there a way of changing settings, so an email sent from my departments email, with delayed delivery, sits in the departments outbox ? I've looked at the options available when delaying but cannot see anything that looks right.

Thanks in advance.

Answer 1

Hi Rob_9210,

I'm writing to follow up on this thread. Please do not hesitate to contact us if you need any additional assistance or information.

Regards,

De Paul

Answer 2

Hi Rob_9210,

Thank you for posting on Microsoft Forum.  

Based on your description, You said that When You delay the delivery of an email sent from your department's email account, it is routed to your personal Outbox rather than the Department Outbox. In my understanding, this is by design. Emails sent from the user's mailbox will be preserved in the sent items folder, even if they are sent as the shared mailbox to which this user is a delegate. The only option is to store a copy of the sent item to that shared mailbox. This may be accomplished using the Office365 portal or PowerShell. So, if there is a delay in sending, the same will happen in the outbox because it is local, email is kept in the outbox of the outlook profile in which the user account is the primaryWhen you send an email message from a shared mailbox, the message stays in your Outbox until you manually complete a Send/Receive activity Email remains in Outbox if using DelegateSentItemsStyle - Outlook | Microsoft Docs. Looking forward to hearing from you.

Best Regards,

De Paul

Answer 3

Thank you for the reply stating that what I wanted is not possible.