Multiple Outlook Display issues

Question

Let me tick these off First;

• All latest windows/Office/Video Drivers installed
• Happens on, laptops, desktops, of multiple models (mostly Lenovo)
• ALL computers with multiple monitors, some on docking stations, some not
• More Likely on Laptops @ Remote offices
• Have uninstalled/reinstalled office

The Setup:

On premise Exchange 2019 CU11 March 2022 (issue was there before CU11)

Server 2019 Windows Domain, Hyper-V

Microsoft® Outlook® for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20118) 32-bit

SD-WAN across the Country (Australia)

Outlook in NON-Cached Mode (cached mode NOT an option too much data in our Calendars)

NOTES:

More likely at our main remote site. I have personally had it a few times at our head office where the Exchange Server is hosted.

While Closing outlook & re-opening outlook fixes the issue, this is not practical when it is happening 10+ times a day.

Issues Include:

• Email:
  • While typing an email the whole text area goes white, then the Ribbon, menus, even the X close /minimize/maximize buttons looks all blank.
    • If you DO click where the close button should be it will close, just as if you keep typing it is typing. (Ctrl + S) saves it to drafts
    • Similar thing can also happen just in the main Outlook window without typing an email
• Calendar:
  • Switching to a different calendar (we have many), when you click on, for example, Tuesday 8am, and Tuesday 9am Highlights
  • Scrolling up and down using the scroll bar moved, but the screen/calendar items do NOT
  • minimizing and maximizing Fixes this.

Solutions on the Web:

I have found talk of this issue, or similar, going back to office 2013 at least.

1:

This seems to work (in one instance, need more users to test this with)

However, this makes the fonts blurry & Outlook a horrible experience.

2:

Many say to "Disable hardware Graphics acceleration"

However this option has been removed from Outlook in the latest Versions.

Answer 1

Hello IT Manager (MR. SCAFFOLD),

Thank you for sharing the solution with us I hope other communities members will benefit from your findings.

Once again thank you for posting in Microsoft Community.

Kind regards,

Simbarashe

Answer 2

Thanks Simbarashe,

Trying to find the right place to ask the question is half the problem.

I'll post it where you suggest as well.

As for your suggestion.

We do not have any outlook Add-ins.

Also a fix i applied yesterday (optimizing for Compatibility) seemed to work, for a while but eventually the user had the issue worse in one particular calendar.

His clicking on an item at 3am was highlighting the item at 12pm.

Minimising and maximising failed to fix this one, eventually we found that scrolling up and down was the fix.

Answer 3

Hi IT Manager (MR. SCAFFOLD),

Greetings

Thank you for posting in Microsoft 365 Community forum.

Thank you for a well detailed explanation, I noticed you are on-premises server 2019, I recommend you post your issue here https://docs.microsoft.com/en-us/answers/index.html to get support from our team with better knowledge on this issue. Here we specialize on Exchange Online support.

In the meantime I would suggest you try to open Outlook in safe mode for this could be caused by an add-in you are using.

Your kind understanding is highly appreciated.

Kind regards,

Simbarashe