Problem with logging in. There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

Question

Hi, I've issues logging in to my Hotmail account after realising someone else had been accessing my account. Basically I wanted to try and change my password, but kept getting this message

There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

Now whenever I try to log in, I'm asked to verify with a code from another email or my mobile number, (which can get through), but I'm stuck in a loop because it will ask me to change my password, and again I get that message

There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

I've tried again later numerous times. I see online that it's happened to others, but I see that no one has really gotten this issue resolved? Do I really have to give up on this email account? All my important stuff get routed there!

I've tried Microsoft Edge and other browsers, in private browsing, I've tried it on another device, I've cleared cache and all. Nothing works, as also noted in other threads talking about this issue.

Answer 1

Hello Jacqueline.149,

Thanks for posting the query here in this forum.

My name is Oluwatosin, and I’d be happy to help you with your question.

I'm sorry that you were unable to access your account.

To recover the account, go to https://account.live.com/acsr

Enter a working email address that Microsoft can use to contact you about your account recovery.

Fill out the form using a recognized device and location.

Microsoft will ask you questions about your contacts and email subject lines. Check with friends and family that you may have corresponded with from that account for help.

Email subject lines need to be exact.

When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.

If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?

Microsoft will send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.

Keep trying as many times as you want, up to two times per day.

Refer to the link below for more information:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope this helps! Let me know if you have any questions.

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem.

Best regards, Oluwatosin.