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Storage problem with 365 Basic

Anonymous
2023-05-30T13:52:09+00:00

I have a subscription (365 Basic) for extra storage which has been going for over a month but now it is suddenly saying that I don't have any extra storage even though I have not reached the maximum for the subscription?

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  1. Anonymous
    2023-05-30T14:26:54+00:00

    Hello Gemma! Welcome to the Microsoft Community for asking your question.

    If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive new emails and will receive that message. check your OneDrive storage on the link below to see how much space you have.

    Your OneDrive storage is different from your email storage.

    I recommend you use a laptop and web browser in order to see your OneDrive storage.

    Outlook Storage

    https://outlook.live.com/mail/0/options/general...

    How does Microsoft storage work?

    https://support.microsoft.com/en-us/office/how-...

    To know more, about "changes to Microsoft 365 email features and storage"

    https://support.microsoft.com/en-us/office/chan...

    Please let me know for further assistance.

    Best,

    Janbaz

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