Ghost assets in Video Indexer that can't be deleted

Question

In our Video Indexer account, we can see an old asset that was deleted months ago that we can't delete.

Often it appears like it is still being processed but it was deleted long time ago.

Also, when submitting the same video using different names, it sometimes gets processed correctly and sometimes the indexing fails around 90% and can't see why.

Any ideas what we can do?

Answer 1

@Olcay , Thanks for the question.

To better assist you on this and just to clarify, how exactly were those assets deleted? Were those deleted from the storage side, but not deleted from VI/AMS?

Yes, you can always delete your video and audio files as well as any metadata and insights extracted from them by Video Analyzer for Media. Once you delete a file from Video Analyzer for Media, the file and its metadata and insights are permanently removed from Video Analyzer for Media. However, if you have implemented your own backup solution in Azure storage, the file remains in your Azure storage.

Typically, there could be many reasons why a job can fail. Ensure the video meets all of the considerations and limitations doc - Upload and index videos with Azure Video Analyzer for Media.

Note:
Please do not post PII data on public forums for your privacy and security.
Exercise caution while deleting any resource, please delete only unnecessary or unwanted items.

Azure Video Analyzer for Media (formerly Video Indexer).

Kindly let us know how it goes. If the issue still persists, I'll follow-up with you privately,