Problem with students subscription

Question

Problem with students subscription

GIUSEPPE DI PALMA 1

Hi,

I should have the student subscription active, in fact I see from my "education" page that I have 100 USD until 22 February 2022.
However, when I create a resource, it takes me back to choosing a plan, as it says I don't have a subscription, but I would have the student subscription!

How can I solve this?

0 comments

2 answers

Your answer

Answer 1

GIUSEPPE DI PALMA 1

In this first step you can see that I have an active student subscription with 100 dollars available

If I try to create a virtual machine it takes me back to the choice of plan, as if I had no subscription.

Olga Os - MSFT 5,966 Reputation points Microsoft Employee

2021-07-02T21:36:38.103+00:00
Seems confusing for me as well.

Can you try to exclude the GUI issues by doing the steps below and if that will not help, please submit the ticket under the Subscription Management path.

To fix the GUI errors there are a couple possibilities to try:

Refresh the browser window: Sometime just refreshing the current page will fix the issue by simple reloading and trying again.

Try New Browser Window: If it’s a session cookie that only stays alive until the current browser window is closed, then this could help.

Try Incognito Mode: If it’s related to using the same web browser to log into multiple different Microsoft or Organization Account then using the Azure Portal in Private Mode will ensure any cookies / session state is cleared for this session.

Clear Cookies: This may not be the most desirable since it’ll affect other website auto-logins as well, but there are time when clearing cookies is necessary. Optionally, you could just clear the cookies for the Azure Portal domain name only, then it won’t affect other sites but this may not fix a multiple Microsoft or Organization Account related issue.

Sincerely,
Olga

Answer 2

Olga Os - MSFT 5,966 Microsoft Employee

Hello @GIUSEPPE DI PALMA ,

Welcome to the Microsoft Q&A forum.

If your issue is not resolved yet, could you kindly try to reproduce the issue and post screenshots of your steps and where you stuck here.

Sincerely,
Olga

0 comments

Share via

Problem with students subscription

2 answers

Your answer