Outlook2016 & 2019: Cannot open Inserted object

Question

As per past post: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook365-cannot-open-inserted-object/59ce9d22-0c23-425b-9bc0-48c29938eb62

I tried to add attachment as object in a email but it cannot be open.

Step1: New Email

Step2: Go to Format text -> Select Rich Text

Step3: Go to Insert Tab -> Object -> Create from File -> Browse the file and tick display as icon

Step4: Attachment is inserted as an icon. (Double click can open)

Step5: Send out

Result: The recipient cannot open the attachment. Icon is blank. Neither can I open it via my sent box. No response when double click. Only when forwarding the email, you can double click on the object and it opens.

Troubleshooting done so far: repaired outlook, reprofiled, turned off cached mode, issue persists still.

Workarounds: Attach attachments > format text to Rich Text. or Format text > Rich text, drag and drop the file you wish to embed.

My client would like to use the insert function. However it seems that it is the only thing that is not working. Please assist! Thank you.

Answer 1

HI ITOE1,

Thank you for sharing some information with us.

Yes, I have gone through scenario, seems, and I would like to share some information with you, regarding your certain situation, Microsoft has specific support channel resources, so would you mind to contacting and placing this situation on this specific dedicated Microsoft Q&A forum community for certain different support scope and attributes? Our relevant community members can provide possible information and assistant from their side about your situation.

Here specific dedicated support channel resources to place your query: Microsoft Q&A

I would really appreciate your precious time and kind cooperation.

Stay safe and healthy.

Have a good day.

Sincerely,

Darpan

Answer 2

Hi Darpan,

Here you go.

Answer 3

Dear ITOE1,

Thank you for posting in Microsoft Community.

Based on your scenario, before moving forward, may I please collect detailed Office version screenshot to understand particular situation? Outlook > File > Office Account and provide us detailed screenshot page including with Office product information.

I will look forward to your response. I am really appreciating your precious time.

Have a good day.

Sincerely,
Darpan