Auto-Forward Rules on Shared ID Sending Duplicates

Question

My department has taken over management of four locations and we are looking to downsize to one shared mailbox, instead of 4. Essentially, we want to automatically forward anything that comes into 3 of the 4 mailboxes to the fourth. However, when an e-mail comes in, the rule runs appropriately, once for each of the inbox's users who are running outlook at the time.

Answer 1

1. At the top of the page, select Settings> View all Outlook settings.
2. Select Mail > Forwarding.
3. Do one of the following:
   • To turn on forwarding, select Start forwarding, enter the forwarding email address and select Save. **Note:**Select the Keep a copy of forwarded messages check box if you want a copy of the original message to remain in your mailbox.

Do this in 3 mail boxes whose emails you want to forward in fourth email.

Answer 2

Attached is how the rule is set-up.

Forward to other ID

Mark it as read

Move it to folder

Stop Processing Rules

No conditions, No exceptions

Answer 3

Hi NWKatieS,

May I know how did you set up auto forward rules on Shared mailbox? Please provide us with the detailed steps screenshot about this for further analysis.

Moreover, please refer to the and follow the steps add rules on Shared mailbox using Outlook on the web via open the shared mailbox in a separate browser window to check this issue. For your reference see under Set a rule in Outlook on the web for a shared mailbox

Let us know the result so that we can further assist you. Your understanding is highly appreciated.

Best regards,

Shyamal