Can't find sent message folder

Question

I can't find the sent folders in 3rd party mail accounts I'm using with outlook. I've gone into options and ticked the "save sent messages to sent folder" option but I don't see an actual sent message folder. Help please...

Answer 1

aruba and roundcube

Answer 2

both are imap set up with the ports suggested by the providers, SSl on, authorisation on and correct password (I'm able to send emails, i just can't see where they are stored when they're gone. I can however find them if i do a specific search

Answer 3

Hello,

Thank you for your reply and providing Information.

Please tell me which type of third party accounts they are and how you have setup in Outlook ? using POP3 or IMAP ?

Best Regards,

Prakash

Answer 4

Hi Prakash , thanks. Unfortunately that was the first thing I did and they still don’t work (2 different email accounts). I can find sent mail if I do a specific search but there is no folder containing them.

Answer 5

Hello,

Thanks for reaching out! I'm Microsoft user like you.

For Non-Microsoft accounts please Check Select File > Options > Mail.

Scroll down to Save messages and make sure the check box for Save copies of messages in Sent Items folder is checked.

Reference :

https://support.microsoft.com/office/926df62a-c...

In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

Best Regards,

Prakash