Attachments

Question

Hello all,

Whenever someone forwards me an email, and the original email had an attachment, I cannot see the attachment. The same thing occurs when I respond to an email, or get a second email in response to the first (I cannot see any attachments outside of the original email, even in the chain where I was the original sender)?

Any ideas here?

Best,

Answer 1

Hello!

Yes it happens to all messages -- I can see attachments in the original message, but as soon as I try and see an attachment in any email chain I am unable to (even when going to the original email in the chain).

Answer 2

Hello Blaine Rhoden,

Good day!

Thank you for posting to Microsoft Community. We are happy to help you.

To narrow down your issue, I will need the information below and give you the possible answer on this issue:

-Please can you run the extended message trace . For your reference : Message trace in the modern EAC in Exchange Online | Microsoft Docs and share with us the csv file via the private message

To run a message trace, you need to be a member of one of the following role groups:

• Global Administrator
• Exchange Administrator

-Does it happen for all message with attachment

The information above will allow us to provide the right answer to you,

we look forward to hearing from you soon

Sincerely,

Eben Ezer Tres | Microsoft Community Moderator