SCOM agent state showing healthy and grey colour

Vibin Raj Nadakkal 61 Reputation points
2021-07-01T09:24:15.903+00:00

Hi,

I have observed SCOM 2019 environment agent showing healthy and grey color state but alerts are receiving from the agent server. Please help for fixing the agent state from grey color to green color.

Regards,
Vibin Raj N

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. System Center guy 686 Reputation points
    2021-07-02T05:25:08.447+00:00

    Grey agent is common problems and MS provide useful web information on troubleshoot.
    https://learn.microsoft.com/en-us/answers/questions/459534/scom-state-healthy-and-grey-colour-showing-agent.html

    More common troubleshoot technique
    Method 1 :

    • Stop the health service.
    • Clear the agent cache.
    • Start the health service.

    Method 2:

    • In the Monitoring workspace, expand Operations Manager and then expand Agent Details.
    • Click Agent Health State.
    • In Agent State, select an agent.
    • In the Tasks pane, click Flush Health Service State and Cache.

    If this is web page does not solve your issue, please provide detail information such as error event and any related SCOM alert for troubleshoot.

    Roger

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  2. XinGuo-MSFT 14,861 Reputation points
    2021-07-02T02:15:30.53+00:00

    Hi,

    To resolve the issue in this scenario, please try the following steps:

    Apply the appropriate hotfix to the affected operating systems.
    Exclude the agent cache from antivirus scanning. For more information, see Recommendations for antivirus exclusions that relate to Operations Manager.
    Stop the health service.
    Clear the agent cache.
    Start the health service.

    For more information, please review the link below:
    Troubleshoot gray agent states in System Center Operations Manager
    https://learn.microsoft.com/en-us/troubleshoot/system-center/scom/troubleshoot-gray-agent-states

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