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Outlook emails self-erasing

Anonymous
2022-02-15T11:10:05+00:00

whilst typing emails in outlook, suddenly text starts to disappear as though the screen has a split on it and the top bar characters turn into coloured squares. The whole email gradually erases itself as you scroll up and down

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-02-15T15:26:08+00:00

    Hi Christine, my name is Neil, and I'm an Outlook user like you.

    Sorry you're having this issue.

    This could be caused by a couple of issues. First of all I suggest you delete your browser cache. This will rule out any corruption issue with the website and cache files.

    Here's how to do this on 3 popular browsers:

    **GOOGLE CHROME**

    Open Chrome.

    Press Ctrl+H on your keyboard to open the History page.

    On the left-hand side, click "Clear browsing data"

    Click the "Advanced" Tab.

    In the drop-down "Time range" box select "All time".

    Make sure the first 4 boxes are checked (Browsing history, Download history, Cookies and other site data, and Cached images and files).

    Click the "Clear data" button.

    Let Chrome clear the data.

    Afterwards, close Chrome.

    Then re-open Chrome.

    **MICROSOFT EDGE**

    Open Edge.

    Press Ctrl+H on your keyboard to open the History box.

    Click the 3 dots (...) at the top of the History box.

    Click on "Clear browsing data”.

    In the drop-down "Time range" box select "All time".

    Make sure the first 4 boxes are checked (Browsing history, Download history, Cookies and other site data, and Cached images and files).

    Click the "Clear now" button.

    Let Edge clear the data.

    Afterwards, close Edge.

    Then re-open Edge.

    **FIREFOX**

    Open FireFox

    Click on the menu button to open the menu panel.

    Click History and select “Clear Recent History”

    Click the drop-down menu next to “Time range to clear” and choose “Everything”.

    Put a tick into all the checkboxes to fully clear all data.

    Click the “OK” button. The window will close and the items you have selected will be cleared from your history.

    If you still have issue after this, then you might need to update your graphics card driver.

    Let me know if clearing your cache works, if it doesn't let me know what graphics card your computer is using.

    Kindest regards,

    Neil

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