Outlook data files corrupt

Question

Had problems with one of my email accounts having corrupt data files. Removed my outlook profile and added it again with one email account all OK. But Outlook wont let me add second email account it just loads the data files associated with that account. I cant delete the data files as it says to go to the email account which isnt there! Can anyone HELP please - spent all day trying to sort out.

Answer 1

Given everything you have already included as to what has been done so far - have only two questions and one suggestion

#1 - How are you adding the accounts to Outlook? Specifically, is it by just entering the email address / password for the account (using <auto-discover> or are you manually entering the settings for the account? Am going to assume that you are trying to configure the account normally (just entering the email address / password)

#2 - Normally, the first suggestion would be to create a new Outlook profile using the Control Panel Mail app. Is that the way you are creating the new profiles or are you creating these from within the Outlook desktop app?

#3 - Without knowing anything else, if you have been creating the new profiles using the Control Panel Mail app, the only suggestion would be to do an <Online Repair> of Office via

<Settings> --> <Apps> --> <Apps & Features> --> scroll down to your version of Office --> <Modify> --> <Online Repair>

*** an <Online Repair> is an uninstall and reinstall of Office. In very rare cases, the reinstall does not complete. If this happens to you, the solution is to log into the Microsoft Account associated with Office --> click on <Services & Subscriptions> and download / install from there

https://account.microsoft.com/services/

Answer 2

Its Outlook 2016 PC app version I have removed the email accounts as suggested and then I have tried to add them again which is where I get the problem (see screen shot) - any thoughts?

Answer 3

Thank you for your help. The only way I have been able to sort this to be sort of usable is by  loading two separate profiles on outlook – a separate one for each email account.   I cannot add the two accounts together into one profile (which is what I had before) – this is the case whichever email account is added first.  This is very cumbersome as I have to set Outlook to check which profile to load each time I open it

Regarding your specific questions:

Hello SGoddard <br> <br>Hi, I'm Karl and will be happy to help you today. <br> <br>Will need some additional information since a number of things are a little unclear specifically <br> <br>#1 - What type (POP, Imap, Exchange) of account are you trying to configure? Are you just entering the email address / password when adding the account or are you manually entering the account settings?  IMAP <br> <br>#2 - Regarding "But Outlook wont let me add second email account it just loads the data files associated with that account." <br> <br>If this involves an OST file (Imap or Exchange) - a bew OST file is created when an Imap or Exchange is configured. It never loads an existing OST file. Does this file have a number in the file name (i.e. (1), (2) etc(?  I don’t really understand this – it’s the data file on the outlook accounts settings list (see attached screen shot) <br>#3 - Who is the email service provider for this account? The part after the @character in the email address. Please don't include the full email address since that will get removed by the forum for security purposes?  @btinternet.com <br> <br>#4 - When you try to delete the data file after adding this account, were there any error messages? If yes, please provide the complete message as displayed  (?  I have attached a screen shot of the error message.  When I try to add the second email account it just adds the data file and not the email address – then I get that error message when I try and delete the data file. <br> <br>#5 - Regarding "I cant delete the data files as it says to go to the email account which isn't there!"   see error message above <br> <br>a( from where exactly are you trying to delete this data file? <br>i.e. <File> --> <Account Settings> --> <Data Files> tab or from Outlook Navigation Pane (left panel)  from the Outlook, File, account settings, data files <br> <br>b) if it's from <Account Settings> is the data file set as the <default data file> for the profile (has a checkmark beside it)  no

Answer 4

You fail to mention what Office/OL version or what type of mail account?

What error msg are you seeing to suggest it might be corrupt?

You cannot remove an OL Profile, you csan delete it and create a new one

Control Panel (view by large icons) > Mail Applet (outlook) > in the resulting window > Email Accounts > Email Tab, if that mail account is shown select > Remove

Control Panel (view by large icons) > Mail Applet (outlook) > in the resulting window > Email Accounts > Email Tab, if that mail account is shown select > Remove

Answer 5

Hello SGoddard

Hi, I'm Karl and will be happy to help you today.

Will need some additional information since a number of things are a little unclear specifically

#1 - What type (POP, Imap, Exchange) of account are you trying to configure? Are you just entering the email address / password when adding the account or are you manually entering the account settings?

#2 - Regarding "But Outlook wont let me add second email account it just loads the data files associated with that account."

If this involves an OST file (Imap or Exchange) - a bew OST file is created when an Imap or Exchange is configured. It never loads an existing OST file. Does this file have a number in the file name (i.e. (1), (2) etc(?

#3 - Who is the email service provider for this account? The part after the @character in the email address. Please don't include the full email address since that will get removed by the forum for security purposes?

#4 - When you try to delete the data file after adding this account, were there any error messages? If yes, please provide the complete message as displayed

#5 - Regarding "I cant delete the data files as it says to go to the email account which isn't there!"

a( from where exactly are you trying to delete this data file?

i.e. <File> --> <Account Settings> --> <Data Files> tab or from Outlook Navigation Pane (left panel)

b) if it's from <Account Settings> is the data file set as the <default data file> for the profile (has a checkmark beside it)