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Anonymous
2023-02-21T21:59:52+00:00

Hi, I have problem with my Hotmail account for Android. Yesterday I was use without any problems and today my mail want to the sign in. I want sign in,but I can't and I don't know why. I try changed password,but still I can't sign in.

Please help me
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  1. Anonymous
    2023-02-23T06:10:14+00:00

    Have you enabled two-step authentication for your Hotmail account and are trying to add the account to the default email app on your Android phone? If so, you may be prompted to use a dedicated app password. If you haven't used a dedicated app password or have entered an incorrect one, you may receive error messages such as "cannot sign in as...".

    Therefore, if you have enabled two-step authentication for your Hotmail account, make sure to use a dedicated app password to add the account to your Android phone. Please refer to this page for specific instructions: Manage app passwords for two-step verification - Microsoft Support.

    Additionally, if you have entered the correct dedicated app password, please check your network connection. Sometimes, unstable network connections can also prevent you from logging in to your email account. You can try switching to a different network, such as your mobile network, if you are currently using WiFi.

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  2. Anonymous
    2023-02-22T06:34:44+00:00

    The error massage is : cannot sign in as....

    In web browser I can sign without problem

    I try again install app,but have still problem

    I receive mail in which write that my password change successfully

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  3. Anonymous
    2023-02-22T05:23:43+00:00

    Hello biljana biljana1,

    Thank you for reaching out to Microsoft Community for assistance.

    To better understand and troubleshoot the issue, we would appreciate it if you could provide us with more information:

    • What error message are you receiving when attempting to sign in to your Hotmail account on your Android device?
    • Have you been able to access your Hotmail account on another device or through a web browser?
    • Have you recently updated the mail app or your Android device's operating system?
    • Have you verified that you are entering the correct email address and password?

    We look forward to hearing back from you.

    Best regards,

    Yuhao Li

    Microsoft Community Technical Support

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